Exterior of our new store Interior of our new store
Visit our retail store at
501 West Commercial Street
in East Rochester, New York

Jewelry Repair and Engraving


Fine Jewelry Repair

Richards & West offers a comprehensive jewelry repair department on premises for all fine jewelry and watches including pieces that most jewelers would consider not worth fixing or impossible to repair.

Having over three decades of fine jewelry repair experience, our master jewelers have been providing customers, including some of the industry’s most well known designers, with expert jewelry repair services in our inhouse workshop.

Our craftsmen are skilled to work in a large variety of metals including gold, silver and platinum, with any type of precious or semi-precious gemstones and settings. From ring sizing and diamond setting to the most intricate restoration of family heirlooms, our jewelers combine state-of-the-art technology and traditional hand-made techniques to provide the highest level of repair and custom design services.

With meticulous care and the finest craftsmanship, you can trust Richards & West to ensure your treasured piece will be worn and enjoyed for years to come.


Richards & West also provides fine jewelry engraving services. With great skill, precision and artistry, our master engraver will provide the very best in personalizing your treasured piece with an unforgettable touch.

Free Complimentary Cleaning and Inspection

Richards & West also provides free complimentary cleaning and inspection to guarantee your jewelry looks as bright and exquisite as the day you bought it. Having your fine jewelry checked annually can extend the life of your jewelry and perhaps even prevent the loss of a valuable heirloom.